At Oberon Apparels PVT LTD., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in original condition
  • Tags and packaging are intact
  • Return request is made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items
  • Innerwear or hygiene-sensitive products
  • Customized or made-to-order products

3. Return Process

To initiate a return:

  1. Contact us at support@oberonapparels.com
  2. Provide your order ID and reason for return
  3. Our team will guide you through the return process

4. Refund Policy

  • Once we receive and inspect the returned product, we will notify you
  • If approved, your refund will be processed within 5–7 business days
  • Refund will be issued to the original payment method

5. Exchange Policy

We offer exchanges in case of:

  • Wrong size received
  • Damaged or defective product

Exchange requests must be made within 7 days of delivery

6. Return Shipping

  • Customers may need to bear return shipping charges unless the product is defective or incorrect
  • Shipping charges are non-refundable

7. Damaged or Incorrect Products

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Share images as proof
  • We will arrange replacement or full refund

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still unresolved, contact us 

9. Contact Us

For any questions regarding returns or refunds:

📧 Email: oberonapparels245@gmail.com
📍 Address: Shop No 18
Gulmohar B wing
Ashoka valley Of Flowers
Sinnar Nashik 422103